ConnectedHome Expert Program for Z‑Wave Alliance Members.

The ConnectedHome Expert program, powered by PlumChoice provides three levels of exclusive support options to choose from to deliver post-purchase support for your smart device customers.

Developed for Z-Wave Alliance members to assist cutomers in getting the most out of their technology; the ConnectedHome Expert program provides a unique balance of features and benefits including:

  • Low barrier to entry, no initial set up fee
  • Cost effective starting price point
  • Key daily call metrics available
  • Path to grow with adding volume and services while adding no capital costs
  • U.S.-based, certified technical support via phone, email, and chat*
  • Industry-leading customer satisfaction scores
  • Mon - Saturday, and 24 x 7* support availability
  • Dedicated 'branded' phone number*

"One of our biggest goals as a member organization is to provide resources to help our ecosystem succeed in their markets. This new effort with PlumChoice will give our members access to something the entire smart home industry needs more of; technical support for our end users."
-Mitch Klein, Z-Wave Alliance Executive Director

ConnectedHome ExpertTM Service Options

Bronze Silver Gold Features Benefits
U.S.-based technical support, Mon-Fri 9-9PM EST PLUS Sat 9-3PM EST Six day access to technicians who understand and fix issues remotely
U.S.-based technical support 7/24/365 Seven day access to technicians who understand and fix issues remotely
Phone, e-mail support Connectivity Options to fit your customer's needs
Phone, e-mail support, online chat Extended connectivity options to fit your customer's needs
Same day remote scheduled appointment Convenient support that meets your customer's schedule
120 300 700 Supported transactions per month Options to fit your business requirements
Dedicated ConnectedHome phone number Promoting the high-quality, ConnectedHome brand
Dedicated 'Branded' phone number Promoting your brand throughout the customer lifecycle
ConnectedHome channel reporting Receive monthly standardized reports
Customized reporting and Dedicated Account Manager Receive weekly customized reports with support from your personal account manager

* available at additional cost

Download our datasheet to find out how ConnectedHome Expert can help you expand your business to meet your customer's needs.

Download our new ConnectedHome Expert infographic

Want to learn more?

Contact Greg Galat, Director of Account Management

+1 857-208-4993 |