How It Works

Technology is supposed to make things easier. We’re here to make sure it lives up to that promise.

Whether you want advice about which automated door locks to buy, need help getting your new smartphone set up, or could use some expertise to get your hub talking to your speakers and your light switches, we’re standing by to share the knowhow that will make your connected life a reality, easily and simply.

Simplicity never felt so good.

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Here's how it works:

Choose the kind of help you need.

  • Get Smart Home Advice on which products are right for you.
  • Set Up Your Device for the first time or activate a new feature.
  • Solve Your Problem to get things working the way they should.
  • Secure Your Network against outside attacks.
  • Make It All Work Together in sweet technology harmony.
  • Sign Up for On-Going Support —it’s like having your own hotline.

Call us at 866-951-4552

When you contact us, you’ll be connected to one of our U.S.-based tech Experts by phone who may then initiate a remote access session via the Internet. During a remote session your Expert can see and interact with your screen, but you always have the option to resume control whenever you like.

All of our customer interactions are conducted within an enterprise-grade security environment and are recorded for your protection and privacy. We never see or save any of your personal information, and once the session has ended, the connection between our servers and your computer or mobile device is closed.

Prepare to be delighted.

We want to do more than just help solve your technology problems. We want to make sure you have the best experience possible. We only consider our job done if you walk away with a smile.

Whether you’re a do-it-yourself kind of person who just wants to double check the details, someone who wants an Expert to walk you through the process step-by-step, or a delegator who prefers to hand the task off to someone else and get a call when everything’s done, we have a style of support to suit you. Just let your Expert know how you’d like things handled, and we’ll take it from there.